Several different skill sets will be necessary to successfully upgrade your system. Oracle recommends you have the following roles on your upgrade team:
Role | Status | Responsibility |
|---|---|---|
Steering Committee/Executive Sponsor | Required | Oversees the project, assigns additional resources and funding, and decides when the upgrade is ready. Meets regularly. |
Project Manager | Required | Manages progress and monitors issues. |
Technical Upgrader | Required | Initiates the technical upgrade. |
Testers | Required | Validates the new system. You will need coverage across all implemented processes. |
System Admin | Required | Manages fixes, patches, and hardware requirements. |
Support | Required | Responds to issues, particularly right after go-live. |
Performance Tuner | Required | Gets maximum performance from your infrastructure. Consider contracting with a consultant with specific tuning experience. |
Developer | Optional | Retrofits custom modifications. |
Trainers | Optional | Trains your end users. These can be power users, outside consultants, and so on. |