When a user account becomes locked, the user is unable to log in to the Primavera Portal or any applications. In this case, the user account must be unlocked.
The following are some typical reasons why a user account becomes locked:
- The user attempts to log in too many times with an incorrect password.
- The user's password expires.
Note: A user with an expired password can also unlock their account by attempting to log in with their expired password.
To unlock a user account:
- On the User Administration tab, select the check boxes for one or more locked user accounts.
Note: Apply the Locked filter to display only Locked user accounts in the User Administration table. See About User Administration Table Filters for details.
- Click Unlock.
Note: The Unlock button appears only when you select the check boxes for one or more locked user accounts. If you select one or more unlocked user accounts, the Unlock button will not appear.