5Managing Captive Finance and End of Lease (Dealer)
Managing Captive Finance and End of Lease (Dealer)
This chapter covers the use of Siebel Dealer for captive finance and for end-of-lease activities. It includes the following topics:
About Using Siebel Dealer for Captive Finance and End of Lease
Dealers can use Siebel Dealer in the following ways:
Credit Origination. When customers buy or lease cars, they often get loans from the financial institution specified by the automotive company. This is sometimes called captive finance. When a customer applies for credit to buy or lease a vehicle, the dealer can use Siebel Dealer to fill out the financing application and submit it to the finance company.
End of Lease. When a customer returns a leased vehicle, the dealer can inspect, receive, and optionally buy the returned vehicle. The dealer can use Siebel Dealer to report the condition of the returned vehicle and to purchase the vehicle. If the receiving dealer does not purchase the vehicle, it is offered to other dealers using Siebel Dealer.
Using Siebel Dealer for Credit Origination
During credit origination, the dealer uses the following views to create and manage credit applications:
Application screen, Applications list view. This view and its subviews are used to create applications and to enter and track their details. These views are the same as the views with the same names in Siebel Automotive and Siebel Finance.
Contacts screen, Contact List, Contact Applications view. This view is used to view applications for a contact. This is the same as the Contacts screen, Contact List, Applications view of Siebel Automotive and Siebel Finance.
Accounts screen, Accounts List, Account Applications view. This view is used to view applications for an account. This is the same as the Accounts screen, Accounts List, Applications view of Siebel Automotive and the same as the Companies screen, Companies List, Applications view of Siebel Finance.
For information about how to use these views to create and manage an application, see the topic about managing Siebel Finance applications in Siebel Finance Guide.
Associating Vehicles with Loan Applications
After creating the loan application, as described in Siebel Finance Guide, the dealer uses the Vehicles screen to associate the loan application with the vehicle that the loan is being used to purchase or lease.
To associate a vehicle with a loan application
In Siebel Dealer, navigate to the Vehicles screen, then the Auto Vehicle List view.
In the Vehicles list, click the VIN of the vehicle that the loan applies to.
Click the Financing Applications view tab.
In the Applications list, click New.
The Applications dialog box appears.
In the Applications dialog box, select the loan application for this vehicle and click OK.
About Using Siebel Dealer for End-of-Lease Activities
Dealers use Siebel Dealer for the following end-of-lease activities:
For general information about end-of-lease activities and about how the automobile company and dealers work together on these activities, see Siebel Automotive Guide.
Entering Inspection Information
When a lease ends, the dealer can inspect the vehicle and can use Siebel Dealer to enter details about the condition of the vehicle. After it is entered, the automobile company can view the information through Siebel Automotive.
To enter details about the condition of the vehicle
In Siebel Dealer, navigate to the Financial Accounts screen, then the Financial Accounts list view.
In the Financial Accounts list, click the account number of the financial account you want to work with.
Click the Assets/Vehicles view tab to confirm that the vehicle you are inspecting is on the assets/vehicles list for this financial account.
Note: If the vehicle is not on the list, click New and add it to the list.Click the Asset Inspection view tab.
Add a new record to the Asset Inspection list and complete the necessary fields, described in the following table.
Field Comments Ordered
Enter the date the inspection was ordered. Default is the current date.
Asset ID/VIN #
Select the vehicle. The dialog box allows you to select from the vehicles that are listed in the Assets/Vehicles view for this financial account.
Canceled
If the inspection was canceled, enter the cancellation date.
Received
Enter the date the vehicle was received.
Inspected
Enter the date of inspection.
Odometer Current
Enter the odometer reading determined during the inspection.
Customer Available
Select a value indicating the customer’s availability during the inspection. Options are: Not Present, Present, Signed Inspection.
Company
Select the name of the inspecting company.
In the Body Assessment form, complete the necessary fields, described in the following table.
Field Comments Number
Enter the number of small dings, dents and scratches found during inspection.
Charges
Enter the charge for each small ding, dent, or scratch.
Total
Displays the total charge for small dings, dents, and scratches.
Number
Enter the number of large dings, dents and scratches found during inspection.
Charges
Enter the charge for each large ding, dent, or scratch.
Total
Displays the total charge for large dings, dents, and scratches.
Total Assessment
Displays the total charge for small and large dings, dents, and scratches.
In the Excess Usage form, fields are either filled in by default or calculated, as described in the following table.
Field Comments Odometer Current
Displays the current mileage. This is filled in by default based on the odometer reading entered in the vehicle inspection record.
At Contract Signing
Displays the mileage when the contract was signed. This is filled in by default based on information entered when the contract was signed.
Used
Displays the mileage driven. Calculated as Current - At Contract Signing.
Contracted
Displays the mileage the user was allowed to drive without an extra fee. This is filled in by default based on information entered when the contract was signed.
Excess
Displays the excess mileage driven. Calculated as Driven - Contracted.
Per Mileage Charge
Displays the charge for each mile that exceeds the limit. This is filled in by default based on information entered when the contract was signed.
Total
Displays the total charge for excess mileage. Calculated as Excess multiplied by Per Mileage Charge.
In the Other Charges list, add a record for each additional charge, such as the disposition fee or charges for parts, and complete the necessary fields, described in the following table.
Field Comments Type
Select the type of charge. Options are: Disposition Fee, Broken Odometer, Bad Tire.
Comments
Enter comments about the damage.
Amount
Enter the amount charged for the damage.
Viewing Turn-In Appointments
The automotive company can make appointments for customers to turn in cars at dealers. For more information, see Siebel Automotive Guide.
The dealer can view the appointment for an account.
To view turn-in appointments
In Siebel Dealer, navigate to the Financial Accounts screen, then the Account List view.
Drill down on the desired account.
Click the Asset Turn In view tab.
The date and time of the turn-in appointment appear in the Turn-in Date field.
Entering Returned Vehicles
When the vehicle is turned in, the dealer receives it and enters information about it in the Vehicle Return Manager, and prints out a return receipt to give to the customer.
To enter information about the returned vehicle
In Siebel Dealer, navigate to the Vehicle Consignment screen, then the Vehicle Return Manager view.
Query in the Serial Number field to find the appropriate record.
Complete the necessary fields, described in the following table.
Field Description Odometer Reading
Enter the mileage on the odometer of the returned car.
Actual Turn-In Date
Enter the date.
To finalize your acceptance of the vehicle, click Complete Return.
A vehicle return receipt is generated and appears in the Receipts list.
Select the Receipt record, and select Print from the Receipts menu to print the return receipt, which must be signed by both the dealer and the customer.
Purchasing or Declining Returned Vehicles
Dealers check the Vehicle Purchase List view of the Dealer Portal periodically to determine whether they might want to buy any vehicles listed in that view. If they are interested in a vehicle, they can drill down on it in the list to see more details about it.
When the automobile company posts the vehicle on the Dealer Portal, it is visible initially only to the dealer who received it. If that dealer declines to buy the vehicle or if that dealer does not act within three days after it is posted, then the vehicle becomes available to all the dealers in the same territory as this dealer.
The territory is a geographical area that is associated with every dealer.
To purchase or decline to purchase a returned vehicle
In Siebel Dealer, navigate to the Vehicle Consignment screen, then the Vehicle Purchase view.
In the Vehicles Available for Purchase list, select the record for the vehicle you want to purchase or decline.
To decline to purchase the vehicle, click Not Interested.
To purchase the vehicle, click Purchase Vehicle.
The Vehicle Purchase Confirmation dialog box appears, including a confirmation number for the purchase.
Click Print to print the sales order.