7Localizing Siebel Chat

Localizing Siebel Chat

This chapter describes Siebel Chat localization. It contains the following topics:

• Setting Up Siebel Chat for Languages Supported by Third-Party Chat Solutions

• Setting Up Siebel Chat for Languages Not Supported by Default by Third-Party Chat Solutions

Setting Up Siebel Chat for Languages Supported by Third-Party Chat Solutions

Siebel Chat currently supports all languages supported by Siebel applications. For a complete list of languages supported by Siebel applications, see the Certifications tab on My Oracle Support. For information about Certifications, see article 1492194.1 (Article ID) on My Oracle Support.

The Chat Language Mapping view in Siebel Call Center is used to map third-party chat language IDs to standard Siebel Call Center language code values.

To set up Siebel Chat for languages supported by third-party chat solutions, map the correct third-party chat language ID to the appropriate Siebel Call Center language code, as described in the following procedure.

To set up default chat language mapping

1. Navigate to the Administration - Communications screen, then the Chat Language Mapping view in Siebel Call Center.

2. Map the correct third-party chat language ID to the appropriate Siebel Call Center language code.

Adding New Language Mappings in Siebel Call Center

To add a new language mapping in Siebel Call Center (for example, if translating Siebel Chat to a new language), complete the steps in the following procedure.

To add a new language mapping in Siebel Call Center

1. Navigate to the Administration - Communications screen, then the Chat Language Mapping view in Siebel Call Center.

2. Click Menu and then New record to add a new language mapping.

Setting Up Siebel Chat for Languages Not Supported by Default by Third-Party Chat Solutions

The following tasks must be carried out if setting up Siebel Chat for languages not supported by default by third-party chat solutions:

1. Localize the unshipped language for Siebel Call Center, if necessary.

   For more information about adding an unshipped language to Siebel applications, see the topic about localizing an unshipped language in Siebel Global Deployment Guide.

2. Localize the Siebel Customer Chat UI in the third-party chat server. This involves the following subtasks:

   • Translate the resource file used by the Customer Chat UI

   • Add the new language mappings to the third-party chat language-locales table

3. Map the third-party chat Language ID to the appropriate Siebel applications language code.