Finding and Using Data Quality Information

This chapter discusses where to find information relevant to your use of the data quality products. It includes the following topics:

Important Data Quality Resources

Data Quality is just one of many server processes available in Siebel CRM. Some of these server processes contribute to data quality functionality and are partly documented in this book. For more information about these server processes, and other information relevant to data quality, see the following subtopics:

Technical Documentation on Oracle Technology Network

The following books are on the Siebel Bookshelf and available on Oracle Technology Network. Refer to them when using data quality:

Using Siebel Tools for information about how to modify standard Siebel CRM objects and create new objects to meet your organization’s business requirements.
Siebel Fundamentals for general information about merging records.
Siebel CRM Deployment Documentation Suite, including:
- Siebel Installation Guide for the operating system you are using for the operating system you are using for details on how to install data quality products
- Siebel System Administration Guide for details on how to administer, maintain, and configure your Siebel Servers
- Configuring Siebel Business Applications for information about configuring Siebel CRM using Siebel Tools
- Siebel Developer's Reference for detailed descriptions of business components, user properties, and so on
- Siebel Deployment Planning Guide to familiarize yourself with the basics of the underlying Siebel application architecture.
- Siebel System Monitoring and Diagnostics Guide.
- Siebel Security Guide for information about built-in seed data in the enterprise database, such as employee, position, and organization records.
- Siebel Performance Tuning Guide for information about tuning and monitoring specific areas of the Siebel application architecture and infrastructure, such as the object manager infrastructure.
Siebel Data Model Reference on My Oracle Support (Article ID 546778.1) for information about how data used by the Siebel application is stored in a standard third-party relational DBMS such as DB2, Microsoft SQL Server, or Oracle Database and some of the data integrity constraints validated by Siebel CRM.
Siebel eScript Language Reference for information about writing scripts to extend data quality functionality.
Siebel Applications Administration Guide for general information about administering Siebel CRM.
Siebel Database Upgrade Guide or Siebel Database Upgrade Guide for DB2 for z/OS for information about upgrading your installation.
The Certifications tab on My Oracle Support for a definitive list of system requirements and supported operating systems for a release, including the following:
- Information on supported third-party products
- A description of supported upgrade paths
- Lists of product and feature limitations; either unavailable in the release or in certain environments
Note: For information about the Certification application, see article 1492194.1 (Article ID) on My Oracle Support.
Oracle Customer Hub (UCM) Master Data Management Reference provides reference information about Oracle Master Data Applications.

Information about Data Quality on My Oracle Support

The following documentation is on My Oracle Support:

Siebel Release Notes. The most current information on known product anomalies and workarounds and any late-breaking information not contained in this book.
Maintenance Release Guides. Important information about updates to applications in maintenance releases. Maintenance release guides are available from My Oracle Support.
For more important information on various data quality topics, including time-critical information on key product behaviors and issues, see the following:
- 476548.1 (Article ID) on My Oracle Support. This document was previously published as Siebel FAQ 1593.
- 476974.1 (Article ID) on My Oracle Support. This document was previously published as Siebel FAQ 1843.
- 476926.1 (Article ID) on My Oracle Support. This document was previously published as Siebel Alert 611.

Data Quality Seed Data

Oracle’s Siebel CRM includes a sample database that contains example data of various kinds that you can use in demonstrating, evaluating, or experimenting with Oracle’s Siebel CRM client and Siebel Tools. While you can use the sample database to test real-time data matching, you cannot used it to test batch data matching, because that requires a running Siebel Server. For more information about the sample database, see Siebel Installation Guide for the operating system you are using.

The enterprise database of your default Siebel application contains some seed data, such as employee, position, and organization records. You can use this seed data for training or testing, or as templates for the real data that you enter. For more information on seed data, including descriptions of seed data records, see Siebel Security Guide.