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10Managing Financial Accounts

About Managing Financial Accounts

Siebel Finance provides financial institutions with a graphical interface that allows qualified employees to access financial account information. The Financial Accounts screen provides users with a way to view loan and deposit accounts, which includes the related contacts, balance history, investment holdings, and investment transaction details.

The Financial Accounts screen allows companies to service the needs of retail or institutional customers, in either a high-transaction environment, such as a consumer call center, or a higher touch environment, such as corporate banking. Call center agents can use the Financial Accounts screen to handle common service requests, such as inquiries about current account balances, past transactions, or investment holdings. Corporate bankers can use the Financial Accounts screen to answer detailed questions about complex corporate accounts and advise their clients. By monitoring their clients’ financial accounts through this format, relationship managers are better equipped to recognize changes in their clients’ portfolios and to identify new cross-selling opportunities.

Administrators use these procedures to create a financial account, add a new authorized user to a financial account, and associate holdings information with a contact’s financial account.

End users use the Financial Accounts screen to:

  • Create and maintain financial accounts for multiple product types, which includes loans, direct deposits (checking and savings), market interest deposits (or money market accounts, MMA), time deposits (or Certificates of Deposit), and more. Financial Accounts tracks the unique set of information to describe and manage each of these account types.

  • Associate additional products and services affiliated with an account. (For example, a checking account might have lock box service, account reconciliation service, and online bank reporting.)

  • Create and maintain hierarchical account relationships, which includes relationships with accounts held by other clients.

  • Automatically generate service requests based on the type of account and associate those requests with the primary contact and financial account.

In addition to sharing account information with members of a hierarchical organization such as My Team, end users can also share such information with members of associated product groups in a matrix organization. For more information on establishing and using product group visibility, see Managing Product Group Visibility.

Scenarios for Managing Financial Accounts

These scenarios feature sample tasks performed by a financial institution’s relationship managers and call center agents. Your organization might follow a different workflow according to its business requirements.

In these scenarios, the Siebel administrator is responsible for administering Siebel Finance and requires administrative responsibilities to:

  • Add a financial account or a new authorized user to a financial account

  • Associate holdings information with a contact’s financial account

The end users are the call center agents and relationship managers who answer customer calls. They enter information and create service requests:

  • Review financial account information

  • Create service requests using the Go button or place a trade

  • Create a call list based on account holdings/balances

  • Generate account reports

  • Place a trade

Call Center Agent Provides Account Information to Customer

An agent receives a call from a customer with both brokerage and banking accounts at the financial institution. The customer first wants to know the current balance on her checking account. After identifying and authenticating the customer, the call center agent views each of the customer’s accounts and locates the customer’s checking account. The call center agent reads the current balance to the customer, who then wants to know whether a recent deposit has been posted to her account. The call center agent confirms that the deposit was posted yesterday. Finally, the caller wants to know the exact time and purchase price of two recent transactions in her brokerage account. Using Financial Accounts, the call center agent locates the trades and provides the time and value of the transactions to the customer.

Relationship Manager Resolves Customer Service Charge Inquiry

A corporate relationship manager receives a call from a contact at one of the companies she handles. The contact wants more details about a service charge that appeared on her company’s last financial statement. After authenticating the contact, the relationship manager determines the type of authority that the contact has over the account. The relationship manager sees that this contact can sign a check, send a wire transfer, or request a loan advance. The relationship manager also sees that the company the caller works for has significant deposit balances with the firm. After locating the service charge the customer is calling about, the relationship manager is able to reverse the charge based on the overall value the caller’s company contributes to the financial institution.

Wealth Management or a Brokerage Relationship Manager Creates Call List

A wealth manager reviews the morning research and news and relates it to client account balances and holdings information. After reviewing his clients’ portfolio and account balances, the wealth manager creates a list of clients to call that might be interested in a particular security discussed in that morning’s research. After contacting the client, the wealth manager sends the client a copy of a news and research article. After receiving the customer’s consent, he conducts a trade. While on the phone, the wealth manager schedules a portfolio review meeting, and in preparation for the meeting, produces account summary/portfolio reports.

Process of Managing Financial Accounts

This topic details sample tasks often performed by administrators and end-users when managing financial account. Your company might follow a different process according to its business requirements.

Administrator Procedures

The following list shows tasks administrators typically perform to manage financial accounts:

End-User Procedures

The following list shows tasks end users typically perform when managing financial accounts:

Financial Account Administration

This topic provides those with the required administrative responsibilities, such as Siebel administrators, with background information about financial accounts. This information is helpful for understanding the administrative tasks described in subsequent topics.

A financial account is an instance of a financial product. For example, a checking account is an instance of a checking product. Therefore, you must first establish a library of products in Siebel Finance. These products must correspond to the financial account types that are being retrieved from the back-end system. For more information about setting up products, see Managing Products and Pricing.

Siebel Finance provides users with information about the financial accounts in their portfolios. There are two broad categories of financial accounts: assets and liabilities. For each of these categories, there are also multiple account types.Siebel Finance dynamically modifies certain applets to provide information that is specific to certain financial account products. This modification increases the relevance of the data provided for each individual account.

For example, for Certificates of Deposit (CDs),Siebel Finance presents the user with the maturity date and the withdrawal penalty; for loan accounts, risk-rating and payoff amounts are also displayed. It is the Type attribute that determines the set of detailed information displayed for financial accounts associated with the product. Types include:

  • Analysis Accounts

  • Certificates of Deposit

  • Credit Cards

  • Demand Deposit Accounts

  • Facility

  • Investments

  • Loans

  • None

  • Retirement

  • Savings and Money Market Accounts

  • Trust Accounts

Financial institutions can also expand the account types supported by Siebel Finance through the use of Siebel Tools. For more information about Siebel Tools, see Using Siebel Tools.

Examples of financial account products include business checking accounts, 180-day certificates of deposit, market interest accounts, and revolving lines of credit. An account held by a client is considered an instance of one of these products. For example, a $1,000,000 loan can be an instance of the revolving line of credit product.

Note: Many of the products offered by a financial institution will not be related to either Assets or Liabilities.

The ATM Card Administration view provides information about cards associated with an account. The Siebel Finance data model allows establishing many-to-many relationships between Financial Accounts and ATM Card records. Although the preconfigured ATM Card Administration view allows users to add ATM Cards to Financial Account records, typically such transactions are accomplished through the initiation of a Service Request to a back-end system.

Account Categories and Types

For the Financial Accounts screen to function properly, Siebel administrators must establish the Account Category and Account Type attributes of each product. For more information about defining products, see Siebel Product Administration Guide.

Working with Financial Accounts

In Siebel Finance, administrators can add financial accounts from the Financial Accounts screen. In many companies,Siebel Finance is not an organization’s primary system of record for financial accounts. Typically a system administrator loads financial account information from another system into Siebel Finance. For more information on uploading financial account information into Siebel Finance, see Siebel Enterprise Integration Manager Administration Guide.

To add a financial account

  1. Navigate to the Financial Accounts screen, then Financial Account List view.

  2. In the Financial Accounts list, add a record and complete the necessary fields described in the following table.

    Field Comments

    Status

    If specified as Open, then allows the financial account to appear in Siebel eBanking.

    Account #

    User-assigned number.

    Product

    Indicates the product associated with the account. This selection populates the Type field.

  3. (Optional) In the Financial Account form, enter at least one contact for the account.

  4. In the Team field, add users at the financial institution responsible for maintaining the account.

Note: Business system administrators must determine which views and types of views their users need.

After a financial account is created, you add authorized users for the account. For each authorized user, you define the authorization actions that he or she can take for different categories of account use. For example, one authorized user might be allowed to sign checks and make withdrawals and another is only able to request wire transfers.

To add a new authorized user to a financial account

  1. Navigate to the Financial Accounts screen, then Financial Account List view.

  2. In the Financial Account List, drill down on the account to which you want to add an authorized user.

  3. Click the Authorized Users view tab.

  4. In the Authorized Users list, add a record, and in the Last Name field, select the contact.

    Scroll down to the Authorization list, add a record and complete the necessary fields, some of which are described in the following table.

    Field Comments

    Category

    The category of account use for which the authorization is granted, such as wire transfer, check signing, or withdrawal.

    Action

    The specific activity that is authorized for the category of authorization, such as confirm, sign, or request.

    Limit

    The dollar value limit for the specificied authorization.
    Note: You cannot add contacts to the system in the Authorized Users view tab. Create contacts in the Contacts screen or the Contacts Administration screen. For more information, see Adding Contacts. After a contact has been added to a financial account, you can specify that contact’s authorization level as described in this procedure.

    After adding authorized users to a financial account, administrators can associate holdings information. Holdings information is usually only relevant to certain types of accounts, such as Investment Accounts.

To associate holdings information with a financial account

  1. Navigate to the Financial Accounts screen, then Financial Account List view.

  2. In the Financial Account List, drill down on the account with which you want to associate holdings.

  3. Click the Investment Holdings view tab.

  4. In the Investment Holdings list, add a record, and complete the necessary fields.

  5. In the Security Name field, select a security name you want to associate with the financial account.

Managing Oracle FLEXCUBE Universal Banking Financial Accounts

The Financial Accounts screen allows you to view the details of a financial account and its related contacts and accounts.

The following are the types of Oracle FLEXCUBE Universal Banking-specific financial accounts that are created in Oracle FLEXCUBE Universal Banking:

  • CASA

  • Retail Deposit

  • Corporate Deposit

  • Loan

Each type of account has related entities such as standing instructions, authorized signatories, and so on, which are maintained in Siebel Finance as VBCs.

The following operations can be performed to synchronize financial account data between Siebel Finance and Oracle FLEXCUBE Universal Banking:

  • When a new financial account is created in Oracle FLEXCUBE Universal Banking, data is sent to Siebel Finance and the financial account is created.

  • The financial account record is updated in Siebel Finance when an individual customer is updated in Oracle FLEXCUBE Universal Banking.

  • You can obtain the latest information for a financial account from Oracle FLEXCUBE Universal Banking, by selecting the Refresh button, located on the More Info view for each category.

Viewing CASA Financial Account Information

The CASA-More Info View is used to display additional information for Oracle FLEXCUBE Universal Banking-specific financial accounts. This information is read-only in Siebel Finance. Financial accounts can be updated in Oracle FLEXCUBE Universal Banking only and updated record will be sent to Siebel Finance.

CASA account information is not stored in Siebel Finance. The following information is displayed using VBCs:

  • Standing instructions

  • Payment and collections

  • Authorized signatories

  • Account transactions

To view CASA financial account information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Click the CASA view tab and then the More Info link.

Refreshing CASA Financial Account Information

Use the following procedure to refresh CASA financial account information.

To refresh CASA financial account information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Click the CASA view tab and then the More Info link.

  4. Click the Refresh button.

Viewing CASA Standing Instructions

The CASA standing instructions are not stored in Siebel Finance. CASA data is displayed using VBCs. One account can have multiple standing instructions. The list applet is used to display standing instruction information in Siebel Finance.

To view CASA standing instructions

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Select the CASA view tab, then click the Standing Instructions link.

Refreshing CASA Standing Instructions

Use the following procedure to refresh CASA standing instructions.

To refresh CASA standing instructions

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Select the CASA view tab, then the More Info view, and then click the Refresh button.

  4. Select the Standing Instructions link.

Viewing CASA Payment and Collection Information

The CASA Payment and Collection information is not be stored in Siebel Finance. CASA payment and collection data is displayed using VBCs. One account can have multiple payment and collections; the list applet is used to display payment and collection information in Siebel Finance.

To view CASA payment and collection information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Click the CASA view tab and then the Payment and Collection link.

Refreshing CASA Payment and Collection Information

Use the following procedure to refresh CASA payment and collection information.

To refresh CASA payment and collection information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Click the CASA view tab and then the More Info view.

  4. Click on Refresh button, and then the Payment and Collection link.

Viewing CASA Authorized Signatories Information

CASA Authorized Signatories information is not stored in Siebel Finance. CASA authorized signatories information is displayed using VBCs. One account can have multiple authorized signatories; the list applet is used to display authorized signatories information in Siebel Finance.

To view CASA authorized signatories information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Click the CASA view tab and then the Authorized Signatories link.

Refreshing CASA Authorized Signatories Information

Use the following procedure to refresh CASA authorized signatories information.

To refresh CASA authorized signatories information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Click the CASA view tab and then the More Info view.

  4. Click on Refresh button, and then the Authorized Signatories link.

Viewing CASA Account Transaction Information

The CASA Account Transactions are not stored in Siebel Finance. CASA account transactions data is displayed using VBCs. One account can have multiple account transactions; the list applet is used to display account transactions information in Siebel Finance.

To view CASA account transaction information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Click the CASA view tab and then the Account Transactions link.

Refreshing CASA Account Transaction

Use the following procedure to refresh CASA account transactions.

To refresh CASA account transactions

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as CASA.

  3. Click the CASA view tab and then the More Info view.

  4. Click the Refresh button, then the Account Transactions link.

Viewing Retail Deposit Information

The Retail Deposit-More Info view is used to display additional information for Oracle FLEXCUBE Universal Banking-specific financial accounts. This information is read-only in Siebel Finance. Financial accounts can be updated in Oracle FLEXCUBE Universal Banking only and updated records are sent to Siebel Finance.

Retail deposit accounts are not stored in Siebel Finance. The following retail deposit account information is displayed using VBCs:

  • Authorized signatories

  • Redemption details

To view retail deposit information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Retail Deposit.

  3. Click the Retail Deposit view tab and then the More Info link.

Refreshing Retail Deposit Information

Use the following procedure to refresh retail deposit information.

To refresh retail deposit information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Retail Deposit.

  3. Click the Retail Deposit view tab and then the More Info link.

  4. Click the Refresh button.

Viewing Retail Deposit Authorized Signatories Information

Retail Deposit Authorized Signatories are not stored in Siebel Finance. Retail deposit authorized signatories information is displayed using VBCs. One account can have multiple authorized signatories; the list applet is used to display authorized signatories information in Siebel Finance.

To view retail deposit authorized signatories information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Retail Deposit.

  3. Click the Retail Deposit view tab and then click the Authorized Signatories link.

Refreshing Retail Deposit Authorized Signatories Information

Use the following procedure to refresh retail deposit authorized signatories information.

To refresh retail deposit authorized signatories information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Retail Deposit.

  3. Click the Retail Deposit view tab and then the More Info view.

  4. Click on the Refresh button and then click the Authorized Signatories link.

Viewing Retail Deposit Redemption Details Information

The Retail Deposit Redemption Details are not stored in Siebel Finance. Retail deposit redemption data is displayed using VBCs. One account can have multiple redemption details; the list applet is used to display Redemption Details information in Siebel Finance.

To view retail deposit redemption details information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Retail Deposit.

  3. Click the Retail Deposit view tab and then the Redemption Details link.

Refreshing Retail Deposit Redemption Details Information

Use the following procedure to refresh retail deposit redemption details information.

To refresh retail deposit redemption details information:

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Retail Deposit.

  3. Click the Retail Deposit view tab and then the More Info view.

  4. Click the Refresh button and then click the Redemption Details link.

Viewing Corporate Deposit Information

The Corporate Deposit-More Info view is used to display additional information for Oracle FLEXCUBE Universal Banking-specific financial accounts. This information is read-only in Siebel Finance. Financial accounts can be updated in Oracle FLEXCUBE Universal Banking only and the updated record is sent to Siebel Finance.

Corporate Deposit account Schedules are maintained as VBCs, the data is not be stored in Siebel Finance.

To view corporate deposit information

  1. Navigate to the Financial Accounts screen, then Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Corporate Deposit.

  3. Click the Corporate Deposit view tab and then click the More Info link.

Refreshing Corporate Deposit Information

Use the following procedure to refresh corporate deposit information.

To refresh corporate deposit information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Corporate Deposit.

  3. Click the Corporate Deposit view tab and then click the More Info link.

  4. Click the Refresh button.

Viewing Corporate Deposit Schedules

Corporate deposit schedules are not stored in Siebel Finance. Corporate deposit schedules data is displayed using VBCs. One account can have multiple schedules; the list applet is used to display schedules information in Siebel Finance.

To view corporate deposit schedules information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Corporate Deposit.

  3. Click the Corporate Deposit view tab and then click the Schedules link.

Refreshing Corporate Deposit Schedules Information

Use the following procedure to refresh corporate deposit schedules information.

To refresh corporate deposit schedules information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Corporate Deposit.

  3. Click the Corporate Deposit view tab and then click the More Info view.

  4. Click the Refresh button and then click the Schedules link.

Viewing Loan Account Information

The Loan Account-More Info view is used to display additional information for Oracle FLEXCUBE Universal Banking-specific financial account. This information is read only in Siebel Finance. Financial accounts can be updated in Oracle FLEXCUBE Universal Banking only and updated records are sent to Siebel Finance.

Loan Account Components and Schedules are maintained as VBCs, the data is not stored in Siebel Finance.

To view loan account information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Loan Account.

  3. Click the Loan Account view tab and then click the More Info link.

Refreshing Loan Account Information

Use the following procedure to refresh loan account information.

To refresh loan account information

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Loan Account.

  3. Click the Loan Account view tab and then click the More Info link.

  4. Click the Refresh button.

Viewing Loan Account Components and Schedules

The Loan Account Components and Schedules are stored in Siebel Finance. Loan account components and schedules data is displayed using VBCs. One account can have multiple components and schedules; the list applet is used to display Components and Schedules information in Siebel Finance.

To view loan account components and schedules

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Loan Account.

  3. Click the Loan Account view tab and then click the Components and Schedules link.

Refreshing Loan Account Components and Schedules

Use the following procedure to refresh loan account components and schedules.

To refresh loan account components and schedules

  1. Navigate to the Financial Accounts screen, then the Financial Accounts List view.

  2. In the Financial Accounts list, drill down on the financial account with Type as Loan Account.

  3. Click the Loan Account view tab and then click the More Info view.

  4. Click the Refresh button and then click the Components and Schedules link.

Setting Up Household Financial Accounts Virtual Business Components

Siebel Finance includes virtual business components. Use these virtual business components to display financial account related data sourced from a back office or a third party system for specific financial accounts views within the Households screen. These views include FINS IBD Holdings Model Value - Asset Class, FINS IBD Holdings Model Value - Asset Sector, FINS IBD Household Cash Flow, FINS IBD Household Performance, and FINS IBD Holding External. For more information on using these views, see Viewing and Evaluating Household Portfolios.

In Siebel Finance, the term virtual business components refers to external data obtained from a location other than a database table in a Siebel database, and presented in a standard Siebel user interface. Typically, information is pulled real-time from an external database, such as a Hogan or ALLTEL system.

These virtual business components are driven by the Siebel XML Gateway business service, which communicates between Siebel Finance and an external data source using XML. You can configure the XML Gateway business service using the EAI HTTP Transport.

For more information on virtual business components, see Using Siebel Tools. For more information on XML Gateway business service, see Integration Platform Technologies: Siebel Enterprise Application Integration.

Configuring Virtual Business Components User Properties

For each of the virtual business components driven by XML Gateway business service, you must configure these user properties in Siebel Tools:

  • Service Name. The name of the business service.

  • Service Parameters. Any parameters required by the business service (Optional). The Siebel application passes this user property, as an input argument, to the business service only when the application is attempting to load or initialize the business service.

To configure virtual business components user properties

  1. In Siebel Tools, lock the appropriate project.

  2. In the Object Explorer, click the Business Component folder to expand the hierarchical tree.

  3. Select each of the following business components and define its user properties:

    • FINS IBD Holdings Model Value - Asset Class

    • FINS IBD Holdings Model Value - Asset Sector

    • FINS IBD Household Cash Flow

    • FINS IBD Household Performance

    • FINS IBD Holding External VBC

  4. In the Object Explorer, click the Business Component User Prop folder.

    The Business Component User Properties list appears.

  5. Choose Edit New Record to create a new blank user property record.

  6. In the Service Name field, enter XML Gateway.

  7. In the Service Parameters field, enter the following:

    Transport=EAI HTTP Transport; HTTPRequestMethod=POST; XMLCharEncoding=UTF-16; 
HTTPRequestURLTemplate=http://machine name/virtual directory name/active server 
page file
Note: Business component user properties are case sensitive.

For more information on XML Gateway business service, see Integration Platform Technologies: Siebel Enterprise Application Integration.

Setting Up a Test ASP and Testing the Local Database

You can use an Active Server Page (ASP) to retrieve data from a test database and return an XML file in Siebel format to the Siebel XML Gateway business service.

To set up an ASP and local test database

  1. Install Microsoft Internet Information Server (IIS) 4.0 on a local Windows computer (for example Windows NT or Windows 2000).

  2. Create a virtual directory with the name you specify. Make sure the property for the virtual directory has write permission.

  3. Create the following files in the folder to which the virtual directory points:

    • cashflow.asp

    • Perfomance.asp

    • ModelValueByClass.asp

    • ModelValueBySector.asp

    • holdings.asp

    Note: For information on viewing these sample ASPs, see Sample ASPs for Household Financial Accounts Virtual Business Components.

  4. In the same virtual folder, create a test database for all the fields in a Microsoft Access database titled mdb.mdb.

Virtual Business Components Testing

The following table describes how to verify that your virtual business components are working.

Virtual Business Component Description

FINS IBD Holdings Model Value - Asset Class

FINS IBD Holdings Model Value - Asset Sector

View the model types for these virtual business components in the drop-down list in the Financial Accounts, Class Allocation, and Sector Allocation subviews in the Households screen.

After clicking Go, the application recalculates the model value at each subview and displays the percentage for each model weight. You can compare this with data in mdb.mdb database.

FINS IBD Household Cash Flow

FINS IBD Household Performance

View the Financial Accounts, Cash Flow, and Performance subviews in the Households screen.

FINS IBD Holding External

This virtual business component replaces FINS Holding. In Buscomp FINS IBD Aggregated Holdings, specify which business component your aggregation is based at. The business component User Property Name is Aggregate Business Component.

Reviewing Financial Accounts (End User)

Aside from executing securities trades in the Trades view, end users typically have read-only access to the Financial Accounts screen; therefore, most end-user tasks involve using the Financial Accounts screen to gather information as opposed to entering data.

To review a financial account

  1. Navigate to the Financial Accounts screen, and then the Financial Account List view.

  2. In the Financial Accounts list, drill down on the account.

  3. Click a view tab to review specific financial information.

Users can view detailed information on a specific account, which includes minimum balance, statement date, and current changes in the Account Analysis view tab.

Viewing Account Analysis

Use the following procedure to view an account analysis.

To view an account analysis

  1. Navigate to the Financial Accounts screen, and then the Financial Account List view.

  2. In the Financial Accounts list, drill down on the account.

  3. Click the Account Analysis view tab.

As users review financial accounts, they can create activities for use as a call list. You can base the selection of financial account records on a number of different criteria, such as account holdings and balances.

Creating a Call List Based on Account Criteria

Use the following procedure to create a call list based on account criteria.

To create a call list based on account criteria

  1. Navigate to the Financial Accounts screen, and then the Financial Account List view.

  2. In the Financial Accounts list, drill down on the account.

  3. Click the Activities view tab.

  4. In the Activities list, add a record, and complete the necessary fields described in the following table.

    Field Comments

    New

    Indicates a new activity.

    Type

    Default value is Other. Select alternate value to categorize the type of activity.

Creating Service Requests Using the GO Button (End User)

Call center agents and relationship managers often review the Financial Accounts screen to answer customers’ questions about their accounts. During these conversations, customers frequently request changes to their accounts. Enter a change, such as a fee reversal or statement copy, by clicking the GO button from the Financial Accounts screen.

The GO button allows end users to choose from a predefined list of service requests for a given account type. After selecting the GO button, a user is automatically navigated to the view in the Service Requests Screen to handle that type of request. The contact and account are automatically associated with the new service request.

To create a service request using the GO button

  1. Navigate to the Financial Accounts screen, and then the Financial Account List view.

  2. In the Financial Accounts list, drill down on the account, and click the More Info view tab.

  3. In the New Service Request drop-down list, select the type of service request to create, and click GO.

  4. In the resulting Service Request view, complete the necessary fields.

Placing Trades (End User)

End users can place securities trades using the Trades view in the Financial Accounts screen.

To place a trade

  1. Navigate to the Financial Accounts screen, and then the Financial Account List view.

  2. In the Financial Accounts list, drill down on the account.

  3. Click the Trades view tab.

  4. In the Trades list, add a record, and complete the necessary fields.

  5. In the Action field, select a type of trade.

    Note: Based on the action that is selected, another trade information form appears at the end of the screen. For example, if the transaction is a stock trade, a Stock Trade form appears and some fields are automatically filled in as you complete the fields in the Trades list.

  6. Complete the fields in the Trades list and the related form beneath it.