Preconfigured Search Objects for Oracle Secure Enterprise Search

This chapter lists the Oracle Secure Enterprise Search objects that come preconfigured with Oracle’s Siebel Search, and the application and Search Definition mappings. This chapter includes the following topics:

Call Center Searchable Objects

This topic lists the business components that are preconfigured as searchable objects in the Call Center Search Definition:

Account
Catalog Category
Contact
Decision issue
Employee
Internal Product
Opportunity
Service Request
Service Request Attachment
Solution
SR Resolution Item

Self Service Searchable Objects

This topic lists the business components that are preconfigured as searchable objects in the Self Service Search Definition:

Documentation
Downloads
Product Literature
Product News
Resolution Documents
Solution

Sales Searchable Objects

This topic lists the business components that are preconfigured as searchable objects in the Sales Search Definition:

Catalog Category
Decision issue
Internal Product
Sales Tool

Service Searchable Objects

This topic lists the business components that are preconfigured as searchable objects in the Sales Search Definition:

Internal Product
Sales Tool
Solution
SR Resolution Item

To create or customize Search objects for Oracle Secure Enterprise Search integration, see Configuring Index Mappings for Oracle Secure Enterprise Search.

Application and Search Definition Mappings

The following table lists the preconfigured mappings in the application configuration files between Siebel Business Applications and Search Definitions. See Creating a New Index Definition for information on creating and customizing Search Definitions.

Siebel Application	Search Definition
Siebel Automotive	Call Center
Siebel Call Center	Call Center
Siebel Consumer Sector	Call Center Definition
Siebel eBanking	eBanking Definition
Siebel eBriefings	eBriefings Definition
Siebel eChannel	eChannel Definition
Siebel eChannel for CG	eChannel Definition
Siebel eChannel for CME	Call Center Definition
Siebel eConsumer	eCustomer Definition
Siebel eConsumerPharma	eConsumerPharma Definition
Siebel eCustomer	eCustomer Definition
Siebel eCustomer for CME	eCustomer Definition
Siebel eDealer	eChannel Definition
Siebel eMail Response	Service Definition
Siebel Web Marketing	Web Marketing Definition
Siebel Energy	Call Center Definition
Siebel eProfessionalPharma	eProfessionalPharma Definition
Siebel ERM	ePortal Definition
Siebel ERM Administration	ERM Administrator Definition
Siebel ERM Embedded	ePortal Definition
Siebel ERM Portal	ePortal Definition
Siebel eSales	eSales Definition
Siebel eSales for CME	eSales Definition
Siebel Self Service	Self Service Definition
Siebel eSitesClinical	eSitesClinical Definition
Siebel Field Service	Service Definition
Siebel Financial eBrokerage	eBanking Definition
Siebel Financial eChannel	Call Center Definition
Siebel Financial eCustomer	eCustomer Definition
Siebel Financial eEnrollment	eService Definition
Siebel Financial eService	eService Definition
Siebel Financial Services	Call Center Definition
Siebel Financial Services Marketing	Marketing Definition
Siebel FINS eSales	FINSeSales Definition
Siebel Hospitality	Call Center Definition
Siebel Industry Marketing Enterprise	Marketing Definition
Siebel Insurance	Not supported
Siebel Life Sciences	Call Center Definition
Siebel Life Sciences	Sales Definition
Siebel Loyalty	Call Center Definition
Siebel Loyalty Customer Portal	eCustomer Definition
Siebel Loyalty Partner Portal	eChannel Definition
Siebel Marketing Enterprise	Marketing Definition
Siebel Medical	Call Center Definition
Siebel Oil, Gas & Chemicals	Call Center Definition
Siebel Partner Manager	Partner Manager Definition
Siebel Power Communications	Call Center Definition
Siebel Public Sector	Call Center Definition
Siebel Sales Enterprise	Sales Definition
Siebel Transportation	Call Center Definition
Siebel Travel	Call Center Definition
Siebel Universal Customer Master	Call Center Definition