1. Business Process Framework: Workflow Guide
  2. Choosing Between a Runtime Event and a Workflow Policy

Choosing Between a Runtime Event and a Workflow Policy

If Siebel CRM must detect a database event, then you must use a Workflow Policy and not a runtime event. For example:

  • If there is a requirement for a database action, such as a change to a record via EIM, then Workflow Policies are required.

  • If that requirement does not exist, then a runtime event can be used.

    • If the runtime event can happen without a User Interface (UI), such as a change to a Business Component record via EAI, then the runtime event must be specified on the Business Component.

    • If the runtime event can happen without a User Interface (UI), such as a change to a Business Component record via EAI, then the runtime event must be specified on the Business Component.

For more information, see Starting a Workflow Process from a Workflow Policy.