Comparison of Using a Runtime Event to a Using a Workflow Policy

The following table describes two different requirements for using a runtime event compared to a Workflow Policy.

Requirement	Recommended Configuration
If the user creates a new service request, then set the priority to ASAP and send a notification email.	Use a Workflow Policy. It is the appropriate way to detect a Siebel database event.
If the user views an entry in an applet, then create a text file that contains some information.	Use a runtime event. Define a Workflow Process that includes the InvokeMethod runtime event defined on the start step. This event detects if the user views the Entry Applet. Use a business service step to create the text file.