About Siebel Task UI

Siebel Task UI customizes business process automation to interactions that occur with the user. A job task is a multiple step, interactive procedure that the user performs to complete a business function. Creating a new account and then adding a new service request to the account is an example of a business function. A job task can include branching.

A task leverages the Siebel Task UI framework to guide the user in completing a series of steps in a job task. Similar to a wizard, the task view includes a playbar that allows the user to proceed through the job task in a stepwise, guided fashion. Siebel Task UI includes the following features:

• Guides the user through the job task in a stepwise fashion

• Supports forward and backward navigation through the job task

• Allows the user to pause and resume the job task

These features can support the user in completing a job task that is not familiar, and can help increase user efficiency. Siebel Task UI allows the user to switch between multiple job tasks, and increases efficiency with completing familiar job tasks, especially in multitasking environments and in environments that are prone to interruption.

A task includes a set of operations that a single user performs, such as adding an account. You can also configure a task as a step in one or more Siebel Workflow Processes. A task can be part of a business process that crosses multiple job roles, such as a Workflow Process that routes an expense report through multiple levels of review and approval. A task can help define integration with an external system, such as setting up and provisioning an account.