Collecting Task Property Metrics

You can configure Siebel CRM to collect the property metrics of a task after you deploy it by delivering the Workspace. For more information, see Delivering a Task and About Task Metrics.

To collect property metrics of a task

1. Locate the task where you want to collect property metrics.

2. In the Object Explorer, expand the Task tree, and then click Task Metric.

3. In the Task Metrics list, create a new task metric, using values from the following table.

   Property	Description
   Metric Name	Select the required metric from the list of predefined metric names.
   Property Name	Select a task property from the list of properties that are defined for the task. The runtime value of the metric is set to the runtime value of the task property that Siebel CRM references. Modify the value only for customizable metrics and not for system metrics, whose values are set by the task.
   Inactive	Select FALSE. The option in the Inactive column does not include a check mark, by default. It allows you to turn off a metric and turn it on later.

4. Deliver the task – see Delivering a Task.

5. Open the Siebel client.

6. Navigate to the Administration - Business Process screen, then the Task Monitoring Configuration view.

7. For testing purposes, set the Analytics Level field to All.

   This step turns on property metrics so Siebel CRM collects them at run time.

8. Run the task at least one time and then query the tables where Siebel CRM stores the data.

   For example, enter the following query:

   select s.row_id, s.flow_name, s.PARENT_FLOW_NAME, s.ROOT_FLOW_NAME, 
   s.FLOW_INST_ID_VAL, s.flow_type_cd, s.created from siebel.s_wfa_anly_info as s