Task Playbar Pause

When inspecting a task, the Pause button is disabled to prevent the creation of an inbox item pointing to the task.

Clicking the Pause button in the task playbar applet pauses the current task. Siebel CRM validates the current view in the same way that it validates backward navigation. If validation succeeds, and if a handler is defined for the current task, then it runs the task event handler for the pause operation. If the event handling succeeds, then it saves the current task state and the transaction for the task. It saves this information to the Siebel database. For example, it saves information about the current view, navigation history, local data, and so on.

Siebel CRM displays the standard view that it displayed when the user started the task. It sets the inbox item that references the task to a paused state. This configuration allows the user to resume the paused task from the Universal Inbox or, if the task instance references a business object, then to resume the task from a view that displays tasks that reference these business objects.

For more information, see the following topics:

• Resuming a Paused Task

• About Event Handling

• Disabling the Pause Button

Implicit Pause

When inspecting a task, the implicit pause behavior is disabled to prevent the creation of an inbox item pointing to the task. If the user tries to implicitly pause the task, an error message similar to the following is returned:

Error: Task Cannot be Paused in Inspect Mode (SBL-UIF-52142)

Siebel CRM implicitly pauses the task in any of the following situations:

• The user attempts to navigate the Web browser outside of the current task. For example, if the user clicks in the site map, or clicks a screen tab.

• The session for the user times out.