1. Chat Guide
  2. About Web Notifications

About Web Notifications

Siebel supports Web notifications for incoming calls and chats. The Siebel Web notifications feature is based on the standard Web Notifications API. Siebel integrates the Web Notifications API (http://www.w3.org/TR/notifications/) with Siebel CTI and Siebel Chat so that when any of the following happens, an alert or pop-up window appears notifying agents about incoming calls and chats so that customer calls or chats will not be missed:

  • Agents navigate away from the main application browser window.

  • The application browser window is minimized or hidden behind another application window.

Clicking inside the Web notification pop-up window brings the application browser window to the front. There is a Bring Siebel to Front user preference which you can set to one of the following options, to control when to display Web notifications for incoming calls and chats:

  • On All Incoming Work Items

  • On Matching Events

  • Off

For more information about the Bring to Front user preference, see Siebel CTI Administration Guide and Doc ID 216960.1 on My Oracle Support.

Note: This topic is valid for Google Chrome and Mozilla Firefox browsers since they both provide native support for the Web Notifications API. Microsoft IE browsers, however, do not support the Web Notifications API out-of-the-box. The Desktop Integration Siebel Agent (DISA) is provided to support Web notifications functionality in IE browsers. For more information about DISA, see Desktop Integration Siebel Agent Guide.