Customizing Siebel Chat

This chapter describes how to customize Siebel Chat, how to configure keyboard shortcuts for chat, and how to configure chat feedback. It contains the following topics:

• About Customizing Siebel Chat

• Siebel Call Center and Siebel Chat-Related Applets

• Configuring the Appearance of Transcript Attachments

• Configuring the Behavior of the Push URL Functionality

• Customizing the Siebel Chat User Interface

• Process of Configuring Siebel Chat Feedback

Note: The functionality described in this chapter applies only if you are using the default workflow to handle incoming chat requests. For more information about the default workflow for Siebel Chat, see Chat Standard Accept Process Workflow.