Process of Configuring Feedback
When agents are typing a response to an incoming chat, the following feedback message appears on the recipient’s chat pane, provided that Siebel Chat feedback is configured:
Agent is typing . . .
Likewise when customers are typing a response to the agent, the following message appears on the agent’s chat pane, provided Siebel Chat feedback is configured:
Customer is typing . . .
In both cases, the feedback message appears after the chat transcript area in the chat pane, and it is displayed for approximately 5 seconds before disappearing.
To configure feedback messages to display during chat sessions between agents and customers, perform the following tasks. This process is a step in Roadmap for Configuring Siebel Call Center for Siebel Chat.