1. Chat Guide
  2. Configuring the ChatCustomerTyping Event Handler

Configuring the ChatCustomerTyping Event Handler

Use the following procedure to configure the ChatCustomerTyping event handler in Siebel Call Center for Siebel Chat feedback. This task is a step in Process of Configuring Siebel Chat Feedback.

To configure the ChatCustomerTyping event handler

  1. Navigate to the Administration - Communications screen, then the All Event Handlers view.

  2. In the Event Handlers list, configure ChatCustomerTyping with the values shown in the following table.

    Name Configuration Event Response Device Event Order

    ChatCustomerTyping

    Select your communications configuration record. For example: Devchat_wkflow.

    ChatCustomerTyping

    InteractionMessage

    0

  3. Click the Event Handlers Parameters tab, and configure the following records for ChatCustomerTyping with the values shown in the following table.

    Name Value

    Filter.Channel

    Chat

    Filter.MsgType

    TYPE_CUSTOMER_TYPING

  4. Navigate to Administration - Communications screen, Configurations view, and then click the Event Handlers tab.

  5. Select the ChatCustomerTyping record, and configure it as follows:

    1. In the Comments field, modify or add a comment, for example, as follows: 

      Comments: Chat

    2. In the Event Response field, click the Look Up icon, and associate the ChatCustomerTyping event response with the ChatCustomerTyping event handler.