Configuring the ChatCustomerTyping Event Response

Use the following procedure to configure the ChatCustomerTyping event response in Siebel Call Center for Siebel Chat feedback. This task is step in Process of Configuring Siebel Chat Feedback.

To configure the ChatCustomerTyping event response

1. Navigate to the Administration - Communications screen, then the All Event Responses view.

2. In the Event Responses list, configure ChatCustomerTyping with the values shown in the following table.

   Name	Configuration	Comment
   ChatCustomerTyping	Select your communications configuration record. For example: Devchat_wkflow.	Add a relevant comment.

3. Click the Event Response Parameters tab, and configure the following records for ChatCustomerTyping with the values shown in the following table.

   Name	Value
   ServiceMethod	Chat UI Business Service.handleCustomerTyping
   ServiceParam.InteractioId	{InteractionId}