AcceptChatEx

This method contains the update for the input argument. It is a newer version of the existing AcceptChat method. It is used whenever a new or transferred chat is accepted to open the chat pane and dashboard and to update the activity information, such as the Contact ID and Service Request ID. The following table shows the input PropertySet arguments for AcceptChatEx.

Input Argument	Description
ActivityId	The row ID of the activity created by the CTI event log.
InteractionId	The interaction ID of the active chat interaction.
SRId	The row ID of the service request record.
AccountId (Optional)	The row ID of the account record.
ContactId (Optional)	The row ID of the contact record.
isTransfer (Optional)	A value of 1 indicates a transferred chat. Any value other than 1 indicates a new inbound chat.
Firstname (Optional)	The first name of the customer.
Lastname (Optional)	The last name of the customer.
WorkID	The work ID of the active chat interaction.

The following table shows the output PropertySet argument for AcceptChatEx.

Output Argument	Description
HasBookmark	A value of True indicates the following: That this chat has the bookmark feature enabled That the chat screen is populated with the bookmark information That this chat is a transferred chat