Methods for Customizing Siebel Chat Process Flow and Interface Functionality

The following methods are available to support the customization of the Siebel Chat UI and the chat screen pop-up logic, which allows you to use workflows to design the chat screen pop-up process:

• AcceptChatEx

• FindRecord

• FindRecordEx

• GetActiveChatActId

• GetChatDataByField

• GetLanguageCodeFromMapping

• GetSystemPreference

• GetTransferredActivityDataFromDB

• InsertRecord

• OpenView

• OpenViewEx

• PostScreenPopRequest

• PreScreenPopRequest

• PushToToolbarCallFunction

• RefreshChatPaneDashboard

• RestoreMainViewFromBookmark

• UpdateChatDataField

• UpdateChatDataFieldEx

• UpdateChatUIField

• UpdateRecord

• UpdateWithBCField

• UpdateWithBCFieldEx

• UpdateWithChatData