Configuring Siebel Chat Quick Actions

Agents by default can perform a number of quick actions using the Action menu on the chat dashboard. For more information about these quick actions, see About the Chat Dashboard. To configure a new Siebel Chat quick action, perform the following tasks:

• Configuring a Quick Action for the Chat Dashboard in Siebel Tools

• Adding a Quick Action to the QuickActionList Control in Siebel Tools