Configuring Support for F5 Refresh in Siebel Chat

To configure support for F5 refresh in Siebel Chat, you must remove the ApplicationUnload run-time event. After the ApplicationUnload run-time event is removed, you can use the F5 refresh function key during chat sessions without losing any focus.

Note: Remove the run-time event record only. Do not remove the Action Sets record.

To configure support for F5 refresh in Siebel Chat

1. Navigate to Administration - Runtime Events, then the Events view.

2. Query for an event record with the following values, and if the record is present, then delete it:

   • Event name: ApplicationUnload

   • Action Set Name: Comm. Web Session Close Action

   • Object Type: application

3. Restart the Siebel Server for the changes to take effect.

   Now when an agent accepts a chat and starts exchanging chat messages with a customer, the chat pane and service request view are open, and if the agent then selects F5 on the keyboard or Refresh on the browser toolbar, the Siebel application refreshes. But after the refresh, the Siebel application remains the same, the chat session is still connected, the chat pane and service request view are open, and the agent can continue the chat conversation with the customer.