Setting Up System Preferences in Siebel Call Center for Siebel Chat

There are a number of system preferences that you can optionally set in Siebel Call Center for Siebel Chat. The following procedure describes these system preferences and how to set them. This task is a step in Roadmap for Configuring Siebel Call Center for Siebel Chat.

To set the system preferences in Siebel Call Center for Siebel Chat

1. Navigate to the Administration - Application screen, then the System Preferences view.

2. Query for *Chat* to get a list of all the chat-related system preferences that can be set up.

   For each Siebel Chat system preference that you want to set up, specify the system preference name, value, and description, as defined in the following table.

   System Preference Name	System Preference Value	Description
   Chat: Default Email Template	Note: You must define the default email template first, and then specify it in this field. For more information, see Setting Up Outbound Email Communications in Siebel Call Center.	Name of the default email template used to automatically generate the email that is sent when a user releases a chat session.
   Chat: AutoCreate Service Req	FALSE	Flag that determines whether a service request is created automatically when agents accept a chat request. Valid values are TRUE or FALSE.
   Chat: Auto Search Mode	ON	Determines the mode used to automatically perform a search when agents accept a chat request. Valid values are ON or OFF.
   Chat: Auto Email Mode	SEND	Determines the mode used for automatically sending an email when a chat is terminated. Valid values are POPUP, SEND, and NONE: POPUP automatically displays the email, allowing the agent to modify it before sending. SEND automatically sends the email, without prompting the agent. NONE does not send an email.
   Chat: BlinkTab	ON	Determines whether the chat tab blinks (ON) or not (OFF) when a new chat is accepted. For more information, see Configuring the Siebel Chat BlinkTab System Preference.
   Chat: CustomerTypeDisplayTime	5	The time interval in seconds in which to continue showing the customer is typing message in the chat pane. The value must be greater than zero. For example, if Chat: CustomerTypeDisplayTime is set to 5 when a customer starts typing, then the message shows for 5 seconds in the chat pane. When the customer stops typing, the customer is typing message in the chat pane disappears 5 seconds later.
   Chat: AgentTypeDetectInterval	5	The time interval in seconds after which the system checks if the agent is typing a message. The value must be greater than zero.
   Chat: SendAgentTypeMsgCmd	SendAgentTypingMsg	The CTI command to call when sending the agent’s message response to a customer. The CTI command must be a valid command when configuring in CTI.