About Profiles in Siebel Communications

Administrators, such as call center administrators, sales administrators, and sales managers, benefit from reading this chapter. It shows where customer service representatives (end users) enter information for these profiles and which information might be critical for smooth integration with back-office applications. After becoming familiar with the end-user procedures, you can customize the software to fit your company’s needs.

A profile stores information required to perform a business function. For example, a billing profile contains the information needed to invoice the customer for products and services.