About Master-Detail Views

A master-detail view is a type of view that typically includes a form applet and a list applet that displays data from two different business components. A link defines a parent-child relationship between the two business components. Siebel CRM displays the form applet prior to the list applet and displays one record from the parent business component. The list applet displays all of the records from the child business component that Siebel CRM associates with the record that is chosen in the form applet.

A view can include two list applets in a master-detail view. The records in the detail list applet are child records of the record that is currently chosen in the parent list applet.

To view an example of a master-detail view in Siebel Call Center, you can navigate to the Accounts screen, and then the Accounts list. Click the link in the Account Name field. Note the following:

• Siebel CRM displays the Account Contact List Applet. It references the Contact business component.

• Siebel CRM displays the Account Entry Applet. It references the Account business component.

• The view references the Account business object.

• In the context of the Account business object, the parent-child relationship between Account and Contact references the Account/Contact link.