Capturing Signatures for Return Orders

Complete the following procedure to capture the electronic signature for a return order in the Siebel Mobile application for Siebel Consumer Goods. You capture the signature to verify that the contact reviewed the return order.

Note: Signature display is supported only in online mode.

To capture the electronic signature for a return order

1. Tap Side Menu and then tap Returns to display the following:

   • The Returns list and details in the main pane.

   • The calendar in the side pane showing the call scheduling information.

2. Drill down on a link in the Order Number field to open that return order record.

   All return order line items associated with the record appear in the main pane. Review the return order line items.

3. Tap Sign.

   Information about the return order and about the contact for the return order appears in the main pane.

4. Capture the signature of the contact in the signature input box.

5. If you make a mistake when capturing the signature, tap Clear to clear the signature and start again.

6. Save the record when finished.