Warranty

This ERD (see the following figure) illustrates how Siebel Business Applications track product warranty coverages. Warranty coverage is provided by an organization (often the vendor of the product) and covers one or more products. The products covered under the warranty coverage are specified directly through product warranty coverage entries. Warranty service can be provided by one or more authorized service providers.

The various warranty coverages are applied to an asset through a Warranty Policy. A warranty can be tracked throughout its life, and can be applied to fully or partially compensate the service provider for service requested in a service order. Warranties can also include coverage lists, exclusions from coverage, fault codes, trouble codes, repair operation codes, and repair operation times associated with them.

A Supplier Warranty Policy is an agreement between the parts supplier and the original equipment manufacturer. Parts are covered as line items of the agreement with the rules and conditions of compensation specified.

The following table lists the entities in this ERD and their corresponding tables.

Entity	Table
Account	S_ORG_EXT
Asset	S_ASSET
Asset Warranty Coverage	S_ASSET_WRNTY
Contact	S_CONTACT
Coverage List	S_CVRG_LST, S_WRNTY_CVRGLST
Exclusion	S_EXCLUSION, S_WRNTY_EXLSN
Fault/Trouble Code	S_FAULT_CODE
Labor Operation Code	S_LAB_OPER_CODE, S_CVRGLST_LABOP
Labor Operation Time	S_LAB_OPER_TM
Order	S_ORDER
Order Item	S_ORDER_ITEM
Organization Unit	S_ORG_EXT, S_PARTY
Partner Labor Rate	S_PRTNR_LAB_RATE
Position	S_POSTN
Product	S_PROD_INT, S_CVRGLST_PART
Product Line	S_PROD_LN
Product Line Warranty Coverage	S_PRDLN_WRNTY
Product Warranty Coverage	S_PROD_WRNTY
User	S_USER
Warranty Coverage	S_WRNTY_CVRG, S_WRNTY_CVRG_X
Warranty Coverage Attachment	S_WRNT_CVRG_ATT
Warranty Service Provider	S_WRNTY_SRV_ORG