Unsupported Siebel Field Service Features in Offline Mode

The features listed in this topic are not supported in offline mode in the Siebel Mobile disconnected application for Siebel Field Service. You must be connected to the Internet and, in some cases, to the Siebel Server to do the following in your Siebel Mobile disconnected application for Siebel Field Service:

• Attach media (photo or video) to an activity. For more information, see Attaching Media to an Activity.

• Use the End button for time tracker. For more information, see Modifying Time Tracker Information for an Activity.

• Generate service reports. For more information, see Generating Service Reports.

• Create invoices from activities. For more information, see Creating Invoices from Activities in Siebel Field Service.

• Capture electronic signatures. For more information, see Capturing Signatures for Invoices in Siebel Field Service.

• Complete the customer satisfaction survey. For more information, see Capturing Signatures for Invoices in Siebel Field Service.

• Update shift information, including breaks and periods of unavailability (POUs). For more information, see Displaying Shift Details.

For more information about the general features that are not supported in offline mode, see Unsupported Siebel Mobile Features in Offline Mode.