Access Customer History Information Without Replication

In this scenario, a company is in the financial industry. Because a financial service institution is typically cautious when handling customer data, the company must provide access to data while replicating as few times as possible, if at all. However, the customer service agent must access the transaction history for your customer in order to provide the best service. This information is typically stored in Customer Information Files (CIF) on a mainframe computer.

The Siebel Virtual Business Component (VBC) can handle this business requirement. A VBC abstracts external data and presents it to a Siebel application as part of the Siebel data model. Siebel business logic and user interface components process a VBC in the same way that they process a standard business component.

The following table describes the requirements to integrate customer transaction history information into a Siebel application.

Business Requirement	Technological Requirement	Siebel Solution
To provide access to the Customer Information Files (CIF) that are stored on a mainframe computer, and display this information in the customer portal	Use access to non Siebel data without replication.	Siebel Virtual Business Component (VBC)