Closing Product Issues

When the status of the product issue is changed to closed, the LS Medical Product Issue Close workflow:

• Does a user authentication

• Locks down the following fields: Asset #, Serial #, Lot #, Manufacture Date, Manufacture Name, Street Address, City, State, Postal Code, and Country.

• Makes all fields read-only

For more information about the workflow, see About Configuring Close and Reopen Buttons for Product Issues.

This task is a step in Process of Closure for Adverse Events and Complaints Management.

To close a product issue

1. Navigate to Product Issues screen, then the Product Issue List view.

2. In the Product Issue List, select a product issue record.

3. Click Close.

4. Complete user authentication.