1. Life Sciences Guide
  2. Reopening Product Issues

Reopening Product Issues

Reopening a product issue reverses the effects of the Review Complaint and Close buttons.

When the status of the product issue is changed to Reopen, the LS Medical Product Issue Reopen workflow:

  • Authenticates the user’s login and password

  • Makes read-only fields editable

For more information about the workflow, see About Configuring Close and Reopen Buttons for Product Issues.

Tip: When a product issue is reopened and then closed again, all locked down fields are overwritten with new information: To keep the track of the changes, turn on Audit Trail for the lockdown fields.

This task is a step in Process of Closure for Adverse Events and Complaints Management.

To reopen a product issue

  1. Navigate to Product Issues screen, then the Product Issue List view.

  2. In the Product Issue List, select a product issue record.

  3. Click Reopen.