1. Self Service Administration Guide
  2. Creating Categories for Office Locations

Creating Categories for Office Locations

Before you create office locations, create the categories for the office locations.

This task is a step in Setting Up the Knowledge Base for Siebel Self Service.

To create a category for an office location

  1. Navigate to the Administration - Data screen, then the List of Values view.

  2. In the List of Values list, add a record, and complete the fields described in the following table.

    Field Comments

    Type

    Select a value of BUSINESS_CATEGORY. This field designates the category type for the office locations.

    Displayed Value

    Type the name of category value that the customers see.

    Language Independent Code

    Type the language independent field value that is used to search for the category. For example, in the Spanish version of Siebel Self Service, you might see Oficinas de Ventas for the Displayed Value field, but the Language Independent Code value is Sales Offices.