Notes About Siebel eSmartScripts

The following considerations apply when you use Siebel eSmartScripts:

• The general eSmartScripts in Siebel Self Service must be categorized under the catalog named eService Catalog. Siebel eSmartScripts categorized under this catalog’s categories will be rendered in the appropriate Siebel Self Service applets and views.

• Make sure that the eSmartScript you select is marked as Active. This can be done by making sure that the Active column contains a check mark.

• The top eSmartScripts in Siebel Self Service must be categorized under the catalog named eService Top Solutions and the category named eService Top Solutions. Siebel eSmartScripts categorized under this catalog and category will be rendered in the appropriate Siebel Self Service applets and views. They are viewable under the first drilldown view of the Troubleshoot Problems and the View Instructions links.