Administering Siebel Self Service

This chapter includes information about administering and setting up the functionality that customers can access on the Siebel Self Service Web site. It includes the following topics:

• About Administering Siebel Self Service

• About the Security Framework for Siebel Self Service

• Administering Navigation Links

• Process of Administering Web Access

• Configuring the Applets for Program Information

• Setting Up the Knowledge Base for Siebel Self Service

• Process of Setting Up Office Locations

• About Email Notifications

• Setting Up Information for Email

• Process of Administering Service Requests

• Setting Up Service Request Entitlements

• Process of Setting Up Email Notifications

• Setting Up Asset Management

• Administering Customer Satisfaction Surveys