Setting Up Product News
To allow users to view news about their registered products:
Publish product news
Link product news to products
To publish product news
From the application-level menu, choose View, Site Map, Solution Administration, and then Solutions.
The Solutions list appears.
In the Solutions list, click New.
Complete the fields described in the following table.
Field Comments Name
The value entered into this field will not be displayed to the user. This value is used only to facilitate administrative upkeep.
Description
This field has a 2 KB text limit.
Type
Select Product News from the drop-down list to classify the solution as a product news record.
Status
Select the value which reflects the status of your record.
Publish Internal, Publish External
These two check boxes allow you to designate the record for viewing internally, (that is, within your organization), externally, (that is, publicly on your Siebel Self Service Web site), or both internally and externally.
When you link a Product News record to a product, customers who have registered the product can view the product news record in Siebel Self Service.
To associate product news with products
From the application-level menu, choose View, Site Map, Product Administration, and then Product Administration.
The Products list appears.
In the Products list, select the product to be linked with product news.
In the More Info view tab, select Product News from the Show drop-down list.
In the Product News list, click New.
The Pick Product News dialog box appears.
Select a product news record to link to the product and click OK.