Types of Literature

The literature displayed is organized by type. There are three types of literature:

• Downloads. For example, software patches and maintenance releases.

• Documentation. For example, product manuals.

• Product Literature. For example, white papers and data sheets.

Users can perform searches within each type of literature. For example, the customer can search through the list of software patches using a variety of criteria.

Customers can also access literature for products they have not registered. If anonymous users are allowed access to the system, they can also access literature. The quick links on home page of Self Service application has links for each literature type. The customer clicks the link for the literature type, and can then use a search feature to locate a literature item or select from the list that is displayed of the most popular literature items of that given type.