1. Installation Guide
  2. General Requirements for Installing and Configuring the Siebel Application Interface

General Requirements for Installing and Configuring the Siebel Application Interface

This topic is part of Requirements for Installing and Configuring the Siebel Application Interface.

This topic lists general requirements for installing and configuring the Siebel Application Interface.

  • Before installing Siebel CRM software, you must review all of the relevant information in the Certifications tab on My Oracle Support. Also check for applicable alerts, bulletins, or other documents on My Oracle Support.

  • Review the issues described in Managing Temporary Disk Space Required by Siebel Installers and Wizards. For example, make sure that you have adequate disk space, and make sure that the login ID running the installer has write permissions to the temporary directory.

  • Make sure that the computers on which you install the Siebel Application Interface meet all of the hardware and software platform requirements documented in the Certifications tab on My Oracle Support.

  • You install the Siebel Application Interface as described in Installing Siebel CRM.

  • Before you can configure Siebel Application Interface using Siebel Management Console, as described in Configuring the Siebel Application Interface, you must have configured the Siebel Gateway, the Siebel Enterprise, and the Siebel Server.

    Application Object Manager components must be enabled for the Siebel CRM products that you purchased and intend to use. You enable components during initial Siebel Server configuration. For information about enabling server components using Siebel Server Manager, see Siebel System Administration Guide.

    Note: Wait to install additional Siebel Servers until after you have completed installation of the Siebel Application Interface software and verified the connection from the Siebel Application Interface to the initial Siebel Server.

  • You must perform the migration installation for Siebel Application Interface before you perform the migration installations for any other Siebel CRM server modules. When you do the migration installations for other Siebel Enterprise Server modules, the installer prompts you to provide the host name and installation location for the migrated installation of Siebel Application Interface. Without this information, the migration installations of Siebel Gateway, Siebel Server, or other modules cannot complete successfully.

  • You can deploy multiple languages on one Siebel Application Interface instance. The Siebel Server and the Siebel Application Interface do not have to be operated in the same language. However, the Siebel Server, the Siebel Application Interface, and all of the other server components must use the same character set. For more information, see Siebel Global Deployment Guide. See also Installing and Deploying Siebel CRM with Multiple Languages.

  • At least one Siebel Application Interface is required for each Siebel Enterprise.

  • Note that uninstalling a Siebel Application Interface instance that you have configured removes the associated Siebel application configuration. See also Uninstalling Siebel CRM.

  • Note that the user interface of the Siebel CRM installer, which you use to install Siebel Application Interface, can run in the supported languages described in About the Language in Which Siebel Installers and Wizards Run.

  • As noted in Installing Siebel CRM in an Update Installation, if you are updating an installed release of Siebel CRM 17.x or 18.x (through 18.4) to the current release, then you must update all installed instances of Siebel Application Interface before you update other installed Siebel CRM modules. If you are updating Siebel CRM 18.5 or later to the current release, then you can update the installed modules in any sequence.