Troubleshooting Connection Problems on Oracle Database

This task is part of Troubleshooting the ODBC Data Source Connection.

Complete the following instructions to troubleshoot Oracle Database connection problems on Windows. See also Configuring Siebel Server Connectivity to the Siebel Database.

To troubleshoot a failed ODBC connection for Oracle Database (on Windows)

1. Verify that the ODBC driver was correctly installed by reviewing the file structure under SIEBSRVR_ROOT\BIN.

2. If the files have been correctly copied to the BIN subdirectory, then verify that the Oracle connect string that you entered during the Siebel Enterprise configuration was valid.