Using Safe Mode for Siebel Management Console

Safe mode for Siebel Management Console addresses the problem where an administrator cannot log in to Siebel Management Console because the back-end server for the authentication system, such as a database or an LDAP server, is unavailable. This task is part of Running the Siebel Management Console.

In this situation, you can start Siebel Management Console in safe mode and then update the Siebel Gateway security profile to specify the information necessary to connect to a working database or other authentication system. (Updating the Siebel Gateway security profile is the only action you can perform in safe mode.) Starting Siebel Management Console in safe mode uses a variation of the standard URL for starting Siebel Management Console. After performing the necessary tasks in safe mode, you can log in to Siebel Management Console normally to perform configuration or other tasks.

Logging in to Siebel Management Console in safe mode is not possible without first setting the Gateway Safe Mode user. For a new or existing deployment, you specify the safe mode user in the Settings screen of Siebel Management Console. Any administrator can become or create, modify, or delete a Gateway Safe Mode use. There is no default Gateway Safe Mode user.

Note: After installing Siebel CRM, it is strongly recommended that you specify a safe mode user to help maintain access to Siebel Gateway as part of using Siebel Management Console.

• For more information about configuring the Siebel Management Console safe mode user and about using safe mode, see Siebel Security Guide.

• For more information about starting Siebel Management Console in safe mode, see Starting the Siebel Management Console.