Copying the Knowledge Base file into the Siebel File System

Use the following procedure to copy the knowledge base file into the Siebel File System.

To copy the knowledge base file into the Siebel File System

1. Navigate to the Administration - Server Configuration screen, then the Servers view.

2. Select the Parameters tab for a Siebel Server, then query for Siebel File System.

   • If the query does not find the parameter, click the Advanced button.

   • The value in this parameter shows you the location of the Siebel File System.

3. Copy the knowledge base file to the \fs\smartanswer\import root directory of the Siebel File System.