Importing the Knowledge Base Catalog and Categories

Use the following procedure to import the knowledge base catalog and categories.

To import the knowledge base catalog and categories

1. Navigate to the Administration - Catalog screen.

2. Select the catalog to which you want to import the knowledge base catalog, and then the More Info tab.

3. In the More Info form, select New and then complete the Knowledge Base Catalog fields.

   The following table lists the Siebel Email Response Profile fields.

   Name	Knowledge Base Name
   Siebel Smart Answer Catalog File	Type. The knowledge base filename without the .xml file extension.

4. Select Smart Answer Import.

   The knowledge base file and its categories are imported into your catalog file.