1. Smart Answer Guide
  2. Specifying the Email Format for Auto Response

Specifying the Email Format for Auto Response

Use the following procedure to specify the email format for auto response.

To specify the email format for auto response

  1. Navigate to the Administration - Communications screen, then the All Response Groups view.

  2. Select a Response Group, and then the Input Arguments tab.

  3. Add a new record, then enter the following values:

    • Name: EmailFormat

      Note: If you do not specify EmailFormat, the default format is Plain Text.

    • Value: HTML/Plain Text (for HTML) or Plain Text for (Plain Text)