Adding Auto Response Thresholds to Categories

Use the following procedure to add an auto response threshold to a category.

To add an auto response threshold to a category

1. Navigate to the Administration - Catalog screen.

2. In the Catalogs list, select the catalog name.

3. In the Categories list, select the category you want to change.

   Note: If you have a hierarchical knowledge base, some categories have subcategories.

4. In the Response Threshold field, type the value that represents the auto response threshold.