Setting up Response Templates and Solutions for Auto Response

Use the following procedure to set up response templates and solutions for auto response.

To set up response templates and solutions for auto response

1. Navigate to the Administration - Catalog screen.

2. In the Catalogs list, select the catalog name.

3. In the Categories list, select the category you want to change.

4. Select the Response Templates tab or the Solutions tab to add a solution or template.

   For more information, see Associating Templates and Solutions with Categories.

5. After you add the solution or template, select the Default check box.

   This indicates that when a threshold is met or exceeded, the template or solution will be sent by auto response.

   Note: You can specify the order in which solutions and templates are included in an outgoing auto response email. To specify the order, use the Order number field in Response Templates and the Sequence number field in Solutions. Enter the order or sequence in these fields. Use integer values from 1-99. Enter zero if you do not want to specify an order or sequence position.

   If multiple default solutions or templates are specified for a category, the sequence displayed in the auto response is as follows:

   1. Ordered default templates

   2. Non-ordered default template, where no number is specified

   3. Sequenced default solutions

   4. Non-sequenced default solutions, where no number is specified.