About Adding Keywords to Decision Points

Examples of keywords and keyword phrases that you might use to detect junk email messages include:

Sender: postmaster@example.com
Subject: out of office
Body: [specified objectionable language]

Note: Important messages might be lost unless administrators consider each keyword carefully. It is recommended that only experienced administrators add keywords to the junk message processing workflow.

You can add keywords to decision points in the junk message processing workflow. The decision point you modify depends on the field you want to examine. You also can create decision points to examine other fields for keywords. For information about modifying decision steps for junk mail processing, see Setting Up Junk Mail Processing for Certain Messages.

Decision points are the diamond-shaped steps in the Process Designer view of the Administration - Business Process screen. Each decision point contains a Next Steps list, a Conditions list, and a Values list. For information about working with decision points, see Siebel Business Process Framework: Workflow Guide.

The Next Steps list includes the following fields:

Branch Name. This field can be N (conditions are not met) or Y (conditions are met).
- If the conditions for Branch Name Y are met, then the work item is passed to the workflow step in the Next Step field.
- If the conditions for Branch Name N are not met, then the work item is passed to the Next Step field on the Branch Name N record.

Next Step. This field specifies the workflow step where the message is passed after branch conditions are examined.

In the Next Steps list, a branch can have one or more conditions in the Conditions list and each condition has a value in the Values list. For information about operators, expressions, and conditions, see Using Siebel Tools.