1. Email Administration Guide
  2. eMail Response - Parse Junk Mail Workflow

eMail Response - Parse Junk Mail Workflow

The eMail Response - Parse Junk Email workflow finds junk email. You can configure workflows to screen out many junk email messages. A junk email message is any message that you do not want to route to an agent for processing. Administrators can define keywords in workflow decision steps that detect junk email messages. A message that is identified as junk mail is not stored in your Siebel database, and workflow processing stops.

The Find Junk Mail step in the eMail Response - Process Message workflow calls this workflow as a subprocess. The following figure illustrates this workflow.

eMail Response - Parse Junk Email Workflow. This image is described in surrounding text.

Workflow Description. This workflow performs the following actions:

  1. Bad Sender? This step examines the Sender field of an email message to find keywords that the administrators specifies.

  2. Bad Subject? If no keywords are found in the Sender field of the email message, then this field examines the Subject field of the email message to find keywords that the administrator specifies.

  3. Bad Body? If no keywords are found in the Subject field of the email message, then this field examines the message body of the email message to find keywords that the administrator specifies.

  4. Set Junk Type Email. If any of the steps in this workflow find a keyword that the administrator specifies, then this step flags the message as junk email.