Parsing Message Subjects for the Campaign ID

You can modify the eMail Response - Process Message workflow to look for a Campaign ID field in the subject line of email messages. Use the procedure in this topic to complete this task.

This task is a step in Process of Modifying Workflow Processes.

To parse message subject for the campaign ID

1. In Siebel Tools Object Explorer, select the Workflow Processes object.

2. In the Workflow Processes list, query for a process name of eMail Response - Process Message.

3. In the Workflow Processes list, select eMail Response - Process Message and click Revise.

   The status of the workflow changes to In Progress.

   Note: This example uses the version of the workflow with a status of Completed.

4. In the Workflow Processes list, right-click eMail Response - Process Message and choose Edit Workflow Process.

   The Business Designer appears.

5. In the WF Process Props list, add a new record with Name field of CampaignID.

6. Navigate to the Process Designer view and add a new business service step.

   For information about adding business service steps, see Siebel Business Process Framework: Workflow Guide.

7. Right-click the new business service step and complete the fields in the following table.

   Name	Business Service	Method
   Parse Subject for Campaign	Inbound Email Manager	Parse Text

8. Right-click the Parse Subject for Campaign business service step and choose Show Input Arguments.

9. In the Input Arguments list, add the input argument in the following table.

   Input Argument	Type	Property Name	Property Data Type
   Text	Process Property	MsgSubject	String

10. In the Input Arguments list, add the input argument in the following table.

    Input Argument	Type	Value	Property Name	Property Data Type
    CampaignID	Literal	[CID:%s]	MsgSubject	String

11. Right-click the Parse Subject for Campaign business service step and choose Show Output Arguments.

12. In the Output Argument list, add the output argument in the following table.

    Property Name	Type	Output Argument
    CampaignID	Output Argument	CampaignID

    Note: This output argument name must match the input argument name that you create in Step 10.

13. Use the Connector tool to connect the new step (Parse Subject for Campaign) that you create in Step 7 to the eMail Response - Process Message workflow.

14. In the History Toolbar, click Back to return to Siebel Tools.

15. In the Workflow Processes list, right-click eMail Response - Process Message and choose Validate.

16. In the Workflow Processes list, select eMail Response - Process Message and click Deploy.