Parsing for Fields in Incoming Email

You can modify the eMail Response - SR Submit workflow to process other keywords in the Service Request business component.

Identify the additional fields that you want to parse from incoming email and locate them in the Service Request business component. In the following example, you want to look for the Priority field. Verify that the field is available in the Mail Agent Service Request business component. If the field is not in the business component, then extend the business component.

This task is a step in Process of Modifying Workflow Processes.

To parse for other fields in incoming email

1. In Siebel Tools Object Explorer, select the Workflow Processes object.

2. In the Workflow Processes list, query for a process name of eMail Response - SR Submit.

3. In the Workflow Processes list, select eMail Response - SR Submit and click Revise.

   The status of the workflow changes to In Progress.

4. In the Workflow Processes list, right-click eMail Response - SR Submit and choose Edit Workflow Process.

   The Business Process Designer appears.

5. Right-click the Extract SR Fields step and choose Show Input Arguments.

6. In the Input Argument list, create the input argument in the following table.

   Input Argument	Type	Value
   Priority	Literal	[Priority]%s[

7. Right-click the Extract SR Fields step and choose Show Output Arguments.

8. Create the output argument in the following table.

   Property Name	Type	Output Argument
   Priority	Output Argument	Priority

9. Right-click the Create Service Request business service step and choose Show Input Arguments.

10. In the Input Arguments list, add the input argument in the following table.

    Input Argument	Type	Property Name
    Priority	Process Property	Priority

11. In the History Toolbar, click Back to return to Siebel Tools.

12. In the Workflow Processes list, right-click eMail Response - SR Submit and choose Validate.

13. In the Workflow Processes list, select eMail Response - SR Submit and click Deploy.