Terms for Workflow Processes

The following terms appear frequently in the workflow processes used for Siebel Email Response:

• New message. A new email work item entering the Siebel Email Response workflow for the first time. The message does not have a thread ID.

• Follow-up message. An email work item that has a thread ID.

• Decision point. The place in a workflow process at which a work item branches to other steps depending on a set of conditions. It includes possible branches for that point in the business process. Each branch consists of one or more conditions that must be met for a work item to follow that branch. A workflow process definition can have one or more decision points.

• Business service. An activity in a workflow process. Business services are logically linked together to create a workflow process definition.

• Subprocess. A workflow process that is embedded in another workflow process as part of the workflow process definition.