Overview of Oracle CRM On Demand for Partner Relationship Management

This chapter provides an overview of Oracle CRM On Demand for Partner Relationship Management. It includes the following topics:

About This Guide

This guide describes how to configure Oracle CRM On Demand for Partner Relationship Management and provides details of suggested page layouts and roles that you can set up to support partner relationship management. Your company’s requirements might differ from the settings suggested in this guide.

This guide also provides examples of tasks and processes that are typically performed by users in Oracle CRM On Demand for Partner Relationship Management. Your company can customize the tasks and processes to support your business requirements. For more information about administering and using Oracle CRM On Demand, see Oracle CRM On Demand Online Help.

About Partner Relationship Management

A partner, partner channel, or partner organization is an external company or a person at a company that sells or services products belonging to the brand owner. Oracle CRM On Demand for Partner Relationship Management supports brand owners in managing their partner relationships. It improves the brand owners’ ability to manage partners, partner programs, leads, deal registrations, opportunities, funds, fund requests, training, and certification.

Using Oracle CRM On Demand for Partner Relationship Management, you can manage the following:

Partner accounts and profiling
Partner programs
Leads
Service requests
Business plans
Objectives
Opportunities
Deal registrations
Content (solutions)
Market development fund requests
Special pricing authorizations and requests
Partner self-administration
Training and certification