Email Class Fields
The Chat class inherits the following fields from Task class:
caseid
cost
customerid
group
id
onStat
priority
type
The task type is equal to Task.TYPE_EMAIL.
urlAbs
urlRel
See Task Class Fields.
The following are the additional Email class fields.
Description
The address containing the A2AChat.
Description
The agent's ID.
Description
The application data that is provided to the client with the notification event.
Type: AppData object.
Description
The customer username.
Type: string.
Description
The emailconnection object that associated with this email.
Type: line object.
Description
The unique email id generated from an Enqueue. It identifies the email stored in the database ie. it serves as a key to the data stored in the database.
Type: string.
Description
The group id.
Type: string.
Description
The question for this email.
Type: string.
Description
The statistics object that is associated with this email.
Type: object.
Description
The subject of this email.
Type: string.
Description
The user data that is associated with this email.
Type: object.